Korah Express ( ‘we” and “us”) is the operator of ( korahexpress.com) ( “Website”). By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arraignment to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item if you would prefer for us to process a refund.
Shipping Costs are calculated during checkout bases on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
In general, domestic shipments are in transit for 2-7 days.
Orders are usually dispatched within 2 business days of payment or order
Our warehouse operates on Monday- Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
If any item(s) is/ are out of stock, we will dispatch in-stock items immediately and send the remaining items once they return into stock.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.0 Tracking Notifications
Upon dispatch, customer will receive a tracking link from which they will be able to follow the progress of their shipment bases on the latest updates made available by the shipping providers.
5.0 Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Korah Express encouraged you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Korah Express at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping.
The cost of the initial shipping will not be refunded.
6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
6.2 Process for parcel lost-in- transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel host.
7.0 Customer Service
For all customer service enquiries, please email us
Customer Service
You are our #1 priority, we will strive to make you happy and respond to all customer service messages 7 days a week. Email: mykorahexpress@gmail.com
Your Trusted Store.
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Satisfaction Guaranteed
We want you to be happy and satisfied with your purchase. Our return policy gives you 30 days from the day you receive your order, to either exchange, receive store credit, or get a refund. See our Returns Policy.